How should a technician address a client complaint of pain during the service?

When a client expresses pain during a service, the most appropriate response is to stop the service immediately and assess the issue. This approach demonstrates professionalism and care for the client's well-being. By pausing the service, the technician shows sensitivity to the client's needs and acknowledges that pain can indicate a problem that requires attention, such as incorrect technique, an allergic reaction, or a sensitivity issue.

Additionally, assessing the situation allows the technician to gather more information about the source of the discomfort. This step is crucial in determining whether the service can be safely continued or if it should be adjusted or postponed. It also helps in establishing trust and ensuring a positive client experience, as clients are likely to feel valued and respected when their concerns are promptly addressed.

By taking these actions, the technician upholds industry standards and demonstrates a commitment to safety and client satisfaction, which are essential elements in nail technology practice.